Caju Teams
Caju AI for Microsoft Teams
Compliant Mobile Business Communications—All Within Teams
Elevate your enterprise collaboration with Caju AI for Microsoft Teams. Our seamless integration lets you send and receive WhatsApp, SMS, iMessage, and more—directly inside Microsoft Teams—while enforcing the compliance, security, and oversight your business requires.
Compliant Contact Engagement
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Communicate via WhatsApp & SMS within Teams
Engage external contacts on the channels they already use, without leaving Teams. -
Optional Data Loss Prevention
Automatically detect and block high-risk or sensitive content to maintain strict compliance standards. -
Admin-Managed Contact Access
Maintain oversight of user permissions and external contacts to minimize risk. -
Separate Personal & Business Communications
Keep personal conversations out of your corporate environment, ensuring clear boundaries and robust data governance.
Easy Onboarding
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Microsoft AppSource Marketplace App
Deploy Caju AI directly from the Microsoft Marketplace, simplifying installation. -
SSO-Based Authentication
Use your existing single sign-on solution for secure and frictionless user access. -
No Additional Teams Permissions Required
Get started quickly without complex configuration or special permissions.
What Problem Are You Trying to Solve?
Mobile Messaging
Facilitate compliant employee-client communications on key mobile apps like WhatsApp, WeChat and SMS,
Regulatory Compliance
Meet record-keeping and supervision requirements on mobile channels with automated compliance and governance
Employee Productivity
Enable field force to get more done with conversation analytics automated task assistance and client insights
Actionable Insights
Enable analysis of employee-client communications and CRM data at scale to enhance operational and strategic business insights
Caju AI Addresses Business Use Cases
for Microsoft Teams Communications
Caju Messenger is an intuitive mobile communications application that facilitates seamless employee-client interactions across various messaging channels including WhatsApp while securely capturing, archiving, and monitoring all communications for compliance and risk management. Through integration with mobile and digital apps via secure cloud-hosted APIs, Caju Messenger ensures a highly robust and compliant approach to managing employee-client communications.
Enabling Responsive Employee-Client Interactions:
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Seamless User Experience: Provides a consistent interface and experience across all supported platforms, making it easier for employees to manage communications without switching between apps.
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Secure API Integration: connects with WhatsApp using secure vendor-supported WhatsApp Business and Meta APIs, ensuring compliance with platform policies and maintaining high security standards. Clear and easy separation of personal and business conversations. Eliminates any need for employees to scan QR codes
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Pro-Privacy Client Opt-in: assures compliance with regional privacy regulations, including GDPR, LGPD, PIPL, and similar.
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Task Automation: automates routine tasks like scheduling follow-up meetings, sharing predefined documents, or updating CRM systems, based on communication triggers.
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Multi-Channel Integration: Intuitive mobile and desktop applications support for popular mobile communication channels including WhatApp, Wechat, SMS, Signal, Telegram and voice communications
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Caju AI offers a robust, comprehensive solution for mobile communications archiving, regulatory compliance, and digital communications governance. Designed to meet the increasing regulatory demands of modern business, Caju AI provides organizations with powerful tools to monitor, secure, and govern their mobile messaging and voice communications across multiple channels.
Enabling Responsive Employee-Client Interactions:
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Multi-Channel Archiving: Automatically captures and archives all mobile communications, including texts, chats, and multimedia, and voice records are stored for future reference and auditing.
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Real-Time Monitoring: Continuously monitors messages across mobile platforms to detect potential compliance violations or sensitive content in real-time.
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Regulatory Compliance: Ensures adherence to local, national, and industry-specific regulations --such as FINRA & FCA, avoiding fines, legal actions, and reputational damage.
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Improved Accuracy: Utilizes advanced Gen AI analysis to surpass keyword matching and regular expressions, enabling a deeper understanding of complex regulations, improving precision and minimizes false positives.
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Data Security & Privacy: Protects sensitive communications and ensures compliance with data protection laws (e.g., GDPR, CCPA).
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Caju AI can greatly boost field force productivity for WhatsApp users by automating routine tasks, delivering real-time insights, personalizing interactions and content, ensuring compliance, and enhancing overall engagement strategies. These capabilities empower teams to concentrate on high-value activities, strengthen relationships with key stakeholders, and drive superior business outcomes in highly competitive and regulated environments.
Enabling Responsive Employee-Client Interactions:
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Monitor Employee-Client Interactions: Caju AI tracks all text and voice communications for key productivity metrics, call notes, conversation insights, as well as potential compliance issues, leakage of sensitive documents, and privacy concerns
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Automate Routine Tasks: Caju AI generates summaries of interactions, including key points discussed, follow-up actions, and any compliance related issues
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Personalize Employee-Client Engagement: Caju AI can analyze large amounts of data -- such as previous interactions, prescription habits and market trends -- to provide personalized recommendations for how best to engage with individual clients
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Caju AI offers a groundbreaking solution for enterprise organizations by aggregating employee-client communications at scale, capturing every interaction along with CRM records, metadata, and other artifacts. Utilizing the power of GenAI, Caju converts this data into actionable business insights, driving decision-making across multiple levels—from employee interactions to operational metrics and strategic planning—ultimately enhancing customer engagement.
Enabling Responsive Employee-Client Interactions:
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Automated Data Capture: automatically analyzes and extracts key information from customer interactions , ensuring that vital details like customer needs, preferences, customer sentiment and pain points are captured and tracked without manual input.
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Enrich Conversation Analytics with CRM: Caju integrates with CRM systems to pull key metadata into its conversation analytics. Resulting outputs can then be automatically updated to CRM systems, ensuring data is always current.
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Operations-level Insights: By analyzing patterns and sentiment in conversations, Caju AI can provide insights into key employee performance metrics, customer satisfaction, potential upsell opportunities, or risk of churn. These insights help businesses make data-driven decisions and tailor their approach to individual clients.
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Strategic Insights - “Ask Me Anything" (AMA) : Utilizing its conversational AI capabilities, AMA allows users to engage directly with the Caju platform through a natural question-and-answer format. It provides accurate, contextually relevant responses based on its training and knowledge base. Powered by large language models, Caju AMA can pull from vast amounts of data, including product information, documentation, and historical interactions, to answer questions accurately.
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