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Caju AI Solutions for 
Financial Services

Mobile messaging apps like WhatsApp and WeChat have become crucial tools for customer-facing teams across various industries. However, for regulated sectors such as banking and financial services, these apps present significant compliance and security challenges. Without effective enterprise controls and supervision, compliance staff are unable to enforce policies or mitigate risks associated with these apps, and commercial operations lack visibility into the valuable customer intelligence and business insights that these engagements might routinely generate.

 

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Although some mobile compliance solutions have been available for a few years, they have generally fallen short. These solutions are often highly specialized and complex to implement, relying on inefficient compliance algorithms that generate numerous false positives while missing actual violations. Additionally, compliance applications are not typically equipped to analyze compliance data for conversation intelligence.

Caju AI can play a transformative role in the Financial Services and Wealth Management  industry by enhancing digital communications, ensuring automated compliance and governance, enhancing employee productivity and generating actionable business insights.

Business Meeting

What Problem Are You Trying to Solve?

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Mobile Messaging

Facilitating compliant employee-client communications on key mobile apps like WhatsApp,  WeChat and SMS, 

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Regulatory Compliance

Meeting record-keeping and supervision requirements on mobile channels with automated compliance and governance 

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Employee Productivity

Enabling field force to get more done with conversation analytics  automated task assistance and client insights

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Actionable Insights

Enabling analysis of employee-client communications and CRM data at scale to enhance operational and strategic business insights 

Caju AI Addresses Financial Services and Wealth Management  Use Cases

  • Caju Messenger is an intuitive mobile communications application that facilitates seamless  employee-client interactions across various messaging channels while securely capturing, archiving, and monitoring all communications for compliance and risk management. Through integration with mobile and digital apps via secure cloud-hosted APIs, Caju Messenger ensures a highly robust and compliant approach to managing employee-client communications.

    Enabling Responsive Employee-Client Interactions:

    • Multi-Channel Integration: Intuitive mobile and desktop applications support for popular mobile communication channels including WhatApp, Wechat, SMS, Signal, Telegram and voice communications​

    • Unified User Experience: Provides a consistent interface and experience across all supported platforms, making it easier for employees to manage communications without switching between apps. 

    • Secure-API Integration: connects with messaging apps using secure vendor-supported APIs, ensuring compliance with platform policies and maintaining high security standards.

    • Pro-Privacy Client Opt-in:   to assure compliance with regional privacy regulations, including GDPR, LGPD, PIPL, and similar.

    • Task Automation:  automates routine tasks like scheduling follow-up meetings, sharing predefined documents, or updating CRM systems, based on communication triggers.

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  • Caju AI offers a robust, comprehensive solution for mobile communications archiving, regulatory compliance, and digital communications governance. Designed to meet the increasing regulatory demands of modern business, Caju AI provides organizations with powerful tools to monitor, secure, and govern their mobile messaging and voice communications across multiple channels.

    Enabling Responsive Employee-Client Interactions:

    • Multi-Channel Archiving: Automatically captures and archives all mobile communications, including texts, chats, and multimedia, and voice records are stored for future reference and auditing.

    • Real-Time Monitoring: Continuously monitors messages across mobile platforms to detect potential compliance violations or sensitive content in real-time.

    • Regulatory Compliance: Ensures adherence to local, national, and industry-specific regulations --such as FINRA & FCA, avoiding fines, legal actions, and reputational damage.

    • Improved Accuracy: Utilizes advanced Gen AI analysis to surpass keyword matching and regular expressions, enabling a deeper understanding of complex regulations, improving precision and minimizes false positives.

    • Data Security & Privacy: Protects sensitive communications and ensures compliance with data protection laws (e.g., GDPR, CCPA).

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  • Caju AI can significantly enhance broker-client productivity in the financial services and wealth management industry by automating routine tasks, providing real-time insights, personalizing interactions and content, ensuring compliance, and optimizing engagement strategies. These capabilities enable teams to focus on high-value activities, deepen client relationships, and achieve exceptional business outcomes in a highly competitive and regulated landscape.

    Enabling Responsive Employee-Client Interactions:

    • Monitor Client-Broker  Interaction: Caju AI tracks all text and voice communications for key productivity metrics, call notes, conversation insights, as well as  potential compliance issues, leakage of sensitive documents, and privacy concerns

    • Automate Routine Tasks: Caju AI generates  summaries of interactions, including key points discussed, follow-up actions, and any compliance related issues

    • Personalize Broker-Client Engagement:  Caju AI can analyze large amounts of data -- such as previous interactions, prescription habits and market trends -- to provide personalized  recommendations  for how best to engage with individual clients

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  • Caju AI offers a groundbreaking solution for enterprise organizations by aggregating employee-client communications at scale, capturing every interaction along with CRM records, metadata, and other artifacts. Utilizing the power of GenAI, Caju converts this data into actionable business insights, driving decision-making across multiple levels—from employee interactions to operational metrics and strategic planning—ultimately enhancing customer engagement.

    Enabling Responsive Employee-Client Interactions:

    • Automated Data Capture: automatically analyzes and extracts key information from customer interactions , ensuring that vital details like customer needs, preferences, customer sentiment and pain points are captured and tracked without manual input.

    • Enrich Conversation Analytics with CRM: Caju integrates with CRM  systems to pull key metadata into its conversation analytics. Resulting outputs can then be automatically updated to CRM systems, ensuring data is always current.

    • Operations-level Insights: By analyzing patterns and sentiment in conversations, Caju AI can provide insights into key employee performance metrics, customer satisfaction, potential upsell opportunities, or risk of churn. These insights help businesses make data-driven decisions and tailor their approach to individual clients.

    • Strategic Insights  - “Ask Me Anything" (AMA) : ​​Utilizing its conversational AI capabilities, AMA allows users to engage directly with the Caju platform through a natural question-and-answer format. It provides accurate, contextually relevant responses based on its training and knowledge base. Powered by large language models, Caju AMA can pull from vast amounts of data, including product information, documentation, and historical interactions, to answer questions accurately.

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Explore Industry Solutions

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Financial Services

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Life Sciences
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Enterprise
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Healthcare
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